To obtain a refund on a product that was delivered to you by online download, you must adhere to the following guidelines.
All returns for downloaded software must be pre-authorized by Veritasr LLC (Veritasr) as described below. Your right to obtain a refund for downloaded software lasts only for a limited time. Your request for a Return Merchandise Authorization Number (described below) must be made to Veritasr within 30 days of the date Veritasr made the software available to you for download (the "Purchase Date"), and Veritasr must receive, at its offices, your fully completed and signed Certificate of Software Destruction within 35 days of the Purchase Date. No refund will be made until the Certificate has been received by Veritasr, or if the time requirements described above are not met. Veritasr is not responsible for lost or misdirected mail, delays for downloading, or other communication system delays.
Products not purchased directly from Veritasr must be returned to the place of purchase (Web store, etc.) and are subject to the return policies of the place of purchase.
If the manual and CD for the software were purchased in the form of a Download Kit at time of the download software purchase, its return will be required (and a refund given) as a part of this return process.
To receive a refund for downloaded software purchases from Veritasr, you must obtain from Veritasr a Certificate of Software Destruction (described below), and complete and return the Certificate to Veritasr along with the manual and CD if the Download Kit was purchased. No credit will be issued for incomplete or non-Veritasr component returns. You must also destroy all copies of the software you may have made or stored in any place, as well as uninstall the software from any computers owned or controlled by you where you have installed the software. Once you have returned the Certificate of Software Destruction to Veritasr (and the Download Kit, if applicable), all licenses you may have to use the software will be immediately terminated, and any further use of the software will be an infringement of copyrights as well as other intellectual property rights.
All Certificates of Software Destruction must have a Return Merchandise Authorization Number (RMA #) issued by Veritasr clearly displayed on the form. To receive a RMA #, e-mail us at [email protected], or write to: Veritasr LLC., 2389 Main St Glastonbury, CT 06033. You must provide sufficient information for Veritasr to be able to identify your transaction, such as the Veritasr order number and/or invoice number and/or date of transaction given to you when the download was ordered. If Veritasr is able to identify your order, and the request is made within the time frame discussed above, you will be given a RMA # as well as a copy of the Certificate of Software Destruction ready for completion and return to Veritasr.
When making your request for an RMA, please provide Veritasr with your e-mail address if you can receive and print a document in Adobe Acrobat® (or ".pdf") format. If you are not able to receive the form by e-mail in a .pdf format, you must also provide us with a fax number or mailing address to receive the form. Remember, no matter how you choose to receive and/or return the form, you are still responsible for meeting the limited time rule discussed above. You must fill out any missing information on the Certificate of Software Destruction, sign and date the Certificate, and return it to Veritasr as instructed on the form.
When Veritasr receives your properly completed and signed Certificate of Software Destruction (and Download Kit, if applicable) within the time frame discussed above, Veritasr Software will provide a refund to you of the amount you paid for the software plus refund any appropriate taxes charged with that order. Veritasr will not refund any shipping or handling charges that may have been charged to you. Refunds will be made in the same manner as you purchased the product. If you purchased by check, Veritasr will send you a check, so please be sure we have your mailing address. If you purchased by credit card, your credit card account will be credited. If you purchased by company purchase order, your account will be credited.
Contact us at [email protected] for questions related to refunds.